Terms and conditions

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Merch | Terms and conditions

CONTACT

For questions about the products, shipping or other merch related subjects, email us here.

SHIPPING COSTS

All shippings within the Netherlands: € 3.95
All other destinations for single CD Digipack: € 4.95
All other destinations for shirts, merch-pack and multiple items: € 9.95

*shipping costs are based on weight and local shipping prices.

DUTIES AND TAXES

Shipments destined outside the European Union may require additional duties or import taxes to be paid on delivery. The customer is responsible for the payment of all such fees. We cannot mark shipments "Gift" on customs forms, nor can we adjust the value of the items in the shipments. Unfortunately it is very difficult or impossible for us to estimate the duties and taxes your country may charge you. If you have any questions, please contact your local officials. International shipments do not have a guaranteed delivery time. The standard shipping service may take anywhere from one to several weeks and does not have location tracking. For secure shipping, please contact us before ordering.

HOW SECURE IS THIS STORE?

Payments are done via a third party payments system: Mollie. All transactions will be done in a secure page.

DAMAGED PRODUCT:

If your order arrived damaged, please contact us as soon as possible.

REFUNDS:

All refunds will be credited to the account information used in your purchase. To get your refund, all bought items must be returned in the condition in which you received it. Shipping charges will not be refunded. The return policy is valid for 14 days and starts from the day you received the order. We will review reports of lost shipments on a case-by-case basis.

PRIVACY
Information requested upon ordering is strictly used for ordering, shipping or order-related contact only.